Anne Thomas will not automatically accept a return of goods supplied but if it does agree to accept a return of goods then such return will be on the basis that there is a restocking charge payable of the total invoice price of the goods returned. Anne Thomas will consider the reason for the return of goods and whether we accept return of goods is entirely at our own discretion excepting where the return of goods is as a result of the failure on the part of Anne Thomas to supply the relevant goods in accordance with the order.

Anne Thomas will not accept the return of any goods supplied if those items have been supplied with embroidery or printing, or the goods supplied have subsequently had a design or embroidery added by the customer.

Anne Thomas will not accept the return of any goods were the goods have been used, soiled or damaged in any way.

Where the customer makes a return, they must provide proof of postage and are responsible for all postage costs. Where Anne Thomas establish that our company is responsible for the return of such item we will fully reimburse the customer for all postage costs incurred for the returns.